1. Information We Collect
When you book a stay or contact us, we collect information that helps us provide service: your name, mailing address, email, phone number, RV make, model, year, and length, vehicle license plate, and payment information (processed by our secure payment gateway).
When you visit our website, we may collect basic, anonymized analytics — page views, browser type, referring page — to help us improve the site.
2. How We Use Your Information
We use the information you share with us to:
- Process and confirm your reservation
- Verify that your rig meets our site requirements
- Communicate about your stay (arrival instructions, changes, important notices)
- Process payment securely
- Improve our service and the resort experience
3. Sharing of Information
We do not sell or rent your personal information to third parties. We share information only with service providers necessary to process your booking (payment processor, reservation system) and only as required by law.
4. Payment Information
Payment information is processed by our secure third-party payment gateway. We do not store full credit card numbers on our servers. Payment processing is PCI-DSS compliant.
5. Marketing Communications
We may occasionally send marketing communications about resort offers, events, or updates. Every marketing message includes an unsubscribe option, and you can opt out at any time by contacting us.
6. Cookies
Our website uses essential cookies to support reservation forms and basic functionality. We may use anonymous analytics cookies to understand how the site is used. You can disable cookies in your browser, though some features may not function correctly.
7. Your Rights
You may request a copy of the personal information we hold about you, request corrections, or request deletion of your information — subject to our legal obligations to retain certain reservation and financial records. Contact us at book@nwarvresort.com to make a request.
8. Changes to This Policy
This policy may be updated from time to time. The current version is always the one posted on this page, and the "last updated" date above reflects the most recent change.
9. Contact
Questions about this Privacy Policy may be directed to book@nwarvresort.com or 479-248-1000.