Privacy Policy

When you book a stay or contact us, we collect information that helps us provide service: your name, mailing address, email, phone number, RV make, model, year, and length, vehicle license plate, and payment information (processed by our secure payment gateway).

When you visit our website, we may collect basic, anonymized analytics — page views, browser type, referring page — to help us improve the site.

We use the information you share with us to:

• Process and confirm your reservation
• Verify that your rig meets our site requirements
• Communicate about your stay (arrival instructions, changes, important notices)
• Process payment securely
• Improve our service and the resort experience

We do not sell or rent your personal information to third parties. We share information only with service providers necessary to process your booking (payment processor, reservation system) and only as required by law. We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

Payment information is processed by our secure third-party payment gateway. We do not store full credit card numbers on our servers. Payment processing is PCI-DSS compliant.

We may occasionally send email communications about resort offers, events, or updates. Email marketing is separate from SMS. We do not use SMS for third-party marketing or promotional campaigns. Every email marketing message includes an unsubscribe option, and you can opt out at any time by contacting us.

Guests may opt in to SMS messages from The Creeks Golf & RV Resort through either of these public flows:

1. Online booking checkout on https://nwarvresort.com/: during reservation checkout, an SMS Consent checkbox appears above the phone-number field. The checkbox is unchecked by default. Completing a booking without checking the box does not enroll the guest in SMS.
2. Public contact form at https://nwarvresort.com/contact/: the same SMS Consent checkbox and disclosure appear above the phone field, also unchecked by default.

The consent disclosure shown at opt-in states that by checking the box, the guest consents to receive SMS text messages to the mobile number provided from The Creeks Golf & RV Resort regarding reservations, customer care, and operational updates. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not required to submit the form or complete a booking.

These messages may include reservation confirmations, check-in reminders, arrival and gate-code instructions, balance and payment reminders, cancellation or change notices, and stay-related operational updates.

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for their marketing.

Our Terms and Conditions and this Privacy Policy apply to SMS messaging.

Our website uses essential cookies to support reservation forms and basic functionality. We may use anonymous analytics cookies to understand how the site is used. You can disable cookies in your browser, though some features may not function correctly.

You may request a copy of the personal information we hold about you, request corrections, or request deletion of your information — subject to our legal obligations to retain certain reservation and financial records. Contact us at book@nwarvresort.com to make a request.

This policy may be updated from time to time. The current version is always the one posted on this page, and the "last updated" date above reflects the most recent change.

Questions about this Privacy Policy may be directed to book@nwarvresort.com or 479-248-1000.